our information administration practises in relation to the information we acquire on Galileo Exchange
and affiliated services.
By using Galileo Exchange and its affiliated services, you consent to the
Exchange may provide additional disclosures in relation to the privacy
policy. These documents will apply supplementary to Galileo Exchange’s
administration practices or provide further clarification for specific
If you disagree with or are not comfortable with any aspect of Galileo
Galileo Exchange’s services.
||Galileo Exchange reserves the right to alter and/or modify this privacy
you by email.
Exchange services, including individuals, merchants and legal entities.
Galileo Exchange users are those who use and/or purchase Galileo
Exchange or affiliate services.
Galileo Exchange services include, but are not limited to the following:
- Affiliate Services offered by Galileo Exchange and affiliates;
- Storage Services offered by Galileo Exchange and affiliates;
- Digital Asset/Currency Services offered by Galileo Exchange and affiliates.
|What Personal Information Do We Collect?
Galileo Exchange only collects information that is vital to the provision of
our services. Personal information collected by Galileo Exchange will be
used for compliance purposes with international Know Your Customer,
Anti-Money and Counter Terrorist Financing Regulations. Any
information provided to Galileo Exchange or affiliated services is
voluntary, however this may impede your use of our services.
The information that we collect includes, but are not limited to:
- Financial Information Transaction history, trading data, Payment
card numbers, bank account information.
- Identification Information Full name, Date of Birth, age,
nationality, gender, signature, phone number, home address, email,
utility bills, Passport Number, Driver’s license details, national
identity card details, photograph identification cards and taxation ID
- Employment Information Job Title, Office Location, description of
- Personal Usage Information Operating system being used,
browser being used, IP address, Geo Location details, survey
responses security questions, information provided to our customer
care team, public social network posts, data collected via cookies.
|Why Do We Collect this Information?
To Create a Better Experience for Our Users
The collection of data will allow us update and create new services
that will better meet our User’s needs. At Galileo, we endeavour to
create a more personalised experience for our users. For example,
your financial information may be used to allow users to generate
and view financial statements.
To Protect Our Users
The collection of transaction information will allow us to identify any
suspicious activity that may lead to fraud or loss of funds. This may
include enhancing security, combating spam and malware devices
and identifying and combating botting programs. As the crypto space
is ever changing, we need to combat new risks affiliated with that.
Devoid of your personal information, it will be difficult for us to ensure
the security of our service.
To Comply with Regulatory Requirements
The services offered by Galileo Exchange are subject to international
regulations which require us to collect your personal information.
Information collected will be used to maintain compliance with
International Know Your Customer, Anti Money Laundering and
Counter Terrorist Financing Regulations as well as any other
regulations that are legislated in the future. Some of the information
that is required to be collected, pursuant to these regulations include
Personal identification information, Personal Usage Information,
Financial Information and employment information.
To Enforce our Terms in Our User Agreement
It is important for Galileo Exchange to regulate its services and its
customers relating to the prevention and mitigation any potentially
prohibited activities, enforcing our agreements with third parties, and
violations of our user agreement. For these purposes, it is essential
for Galileo Exchange to collect user data.
If Galileo Exchange is unable to process User information for these
reasons, the consequence is the termination of your account as we
cannot perform our services in accordance to our terms.
Maintain your Registration as a User
This will allow you to safely and securely access your account
whenever and wherever you are.
Ensure Quality Control
We store user information for quality control and staff training, to
ensure we provide users with accurate information.
We may send you marketing or promotional offers to inform you of
Galileo Exchange or affiliates’ events, to deliver targeted marketing;
and to provide you with promotional offers based on your
communication preferences. We use information relating to your
usage of Galileo Exchange and contact information to provide a
better marketing experience.
|Who Will We Share Your Information With?
Information that Galileo Exchange collects will be shared with:
- Affiliated Services
- Third party identity verification and monitoring services
- Professional Advisors
- Regulatory Bodies that require KYC or AML information
|How Is Your Information Protected?
Galileo Exchange considers our User privacy to be of great importance.
That is why we have implemented multiple security measures to ensure
that User data is secure, free from unauthorised access, alteration,
disclosure and destruction.
|Obtaining Information Through Third Party Sources
Galileo Exchange will occasionally obtain information about you through
third party. Information will only be obtained as required permitted by
applicable law. Examples of this include public databases, credit
bureaus, resellers and channel partners and social media platforms.
Galileo Exchange receives and stores certain types of data whenever
you interact with Galileo Exchange services. Data collected automatically
includes any category listed under personal usage information.
|Why We Share Personal Information with Other Parties
GALILEO will never sell or rent your personal information. We will only
share your information in the following circumstances:
- We share your information with third party identity verification
services to prevent fraud. Galileo Exchange shares this
information to confirm your identity with relevant public records to
prevent fraud. These third-party services will store your
information; however, they will only use this information for
purposes of identity verification.
- Galileo Exchange may share your information with affiliated
service providers. These affiliated services providers may
include, debt collection service agents, marketing firms and
technology services. All affiliated service providers are
contracted to solely use this information for purposes that affiliate
with Galileo Exchange.
- We will share your information with financial institutions which
Galileo Exchange has partnered with to process payments.
- We may share your information with companies or entities that
we purchase or merge with. The new company or entity will
- We may share your information with law enforcement officials or
other entities when required to do so under applicable law.
- We may share your information with law enforcement, officials,
or other third parties when we are compelled to do so by a
subpoena, court order, or similar legal procedure, or when we
believe in good faith that the disclosure of personal information is
necessary to prevent physical harm or financial loss, to report
suspected illegal activity or to investigate violations of our User
Agreement or any other applicable policies.
|How We Protect and Store Personal Information
||Galileo Exchange may hold sensitive information, including your
encrypted bank account and routing numbers in our facilities or service
providers located worldwide. We protect your personal information by
maintaining physical, electronic, and procedural safeguards in
compliance with the applicable laws and regulations.
Galileo Exchange cannot guarantee that loss, misuse, unauthorised
acquisition, or alteration of your data will not occur. Please note that the
User plays a critical role in ensuring their own personal information
Furthermore, we cannot ensure or warrant the security or confidentiality
of information you transmit to us or receive from us by Internet or
wireless connection, including email, phone, or SMS, since we have no
way of protecting that information once it leaves and until it reaches us. If
you have reason to believe that your data is no longer secure, please
contact us at the email address, mailing address or telephone number
|Personal Information Rights
||With Galileo Exchange, you have a right to access, correct, object and
delete personal information.
You have a right of access to the personal information that we hold about
you under European data protection legislation, and to some related
information. You can also require any inaccurate personal information to
be corrected or deleted.
You can object to our use of your personal information at any time and
you may have the right to object to our processing of some or all your
personal information (and require them to be deleted) in some other
If you wish to exercise any of these rights, please contact us as set out
|How You Can Access or Change Personal Information
||You are entitled to review, correct, or amend your personal information,
or to delete that information where it is inaccurate. You may do this by
contacting us at support@Galileo.exchange.
If your Galileo Exchange account is closed or terminated, Galileo
Exchange will keep your account information in our database for at least
seven years for regulatory purposes. This ensures that those who are
attempting to avoid fraud cannot achieve this by simply closing or
terminating their account. When your account is closed or terminated.
your information will not be used by Galileo Exchange for any further
purposes, including being sold or shared to third parties.
|General Data Protection Regulations (GDPR)
The General Data Protection Regulations (GDPR) apply to organisations
who process data in the EU as well as organisations that offer goods or
services to or monitors the behaviour of the people inside the EU. The
GDPR applies to all information that can directly or indirectly influence an
Galileo Exchange has prepared itself for the General Data Protection
Regulations by providing information as to when Galileo Exchange data
is deleted, have provided a transparent overview of Galileo Exchange’s
use of the personal information it has collected, detailed how you can
exercise your privacy rights.
European Union Residents have the following rights:
- You will have the right to withdraw your consent to process
your personal information.
- You have a right to request Galileo Exchange provide you with a
copy of your personal information held by us. This information
will be provided without undue delay subject to some fee
associated with gathering of the information (as permitted by
law), unless such provision adversely affects the rights and
freedoms of others.
You have the right to request Galileo Exchange update any of
your personal information that you believe incorrect or
Right to Erasure
You have the right to request erasure of your personal
- is no longer necessary in relation to the purposes for
which it was collected or otherwise processed;
- was collected in relation to processing that you
previously consented, but later withdraw such consent;
- was collected in relation to processing activities to which
you object, and there are no overriding legitimate
grounds for our processing.
Right to Data Portability
If we process your personal information based on a contract with
you or based on your consent, or the processing is carried out by
automated means, you may request to receive your personal
information in a structured, commonly used and machine-
readable format, and to have us transfer your personal
information directly to another “controller”, where technically
feasible, unless exercise of this right adversely affects the rights
and freedoms of others.
A “controller” Is a natural or legal person, public authority,
agency or other body which, alone or jointly with others,
determines the purposes and means of the processing of your
- Right to Restriction of or Processing
You have the right to restrict or object to us processing your
personal information where one of the following applies:
- You contest the accuracy of your personal information that
we processed. In such instances, we will restrict processing
during the period necessary for us to verify the accuracy of
your personal information.
- The processing is unlawful, and you oppose the erasure of
your personal information and request the restriction of its
- We no longer need your personal information for the
purposes of the processing, but it is required by you to
establish, exercise or defence of legal claims.
- You have objected to processing, pending the verification.
- Restricted Personal Information shall only be processed with
your consent or for the establishment, exercise or defence of
legal claims or for the protection of the rights of another natural
or legal person or for reasons of important public interest. We will
inform you if the restriction is lifted.
Notification of Erasure, Rectification and Restriction
Galileo Exchange will communicate any rectification or erasure
of your personal information or restriction of processing to each
recipient to whom your personal information has been disclosed,
unless this proves impossible or involves disproportionate effort.
We will inform you about those recipients if you request this
Right to Object to Processing
Where the processing of your personal information is based on
consent, contract or legitimate interests you may restrict or
object, at any time, to the processing of your personal
information as permitted by applicable law. We can continue to
process your personal information if it is necessary for the
defence of legal claims, or for any other exceptions permitted by
Automated individual decision-making and profiling
You have the right not to be subject to a decision based solely
on automated processing of your personal information, including
profiling, which produces legal or similarly significant effects on
you, save for the exceptions applicable under relevant data
If you believe Galileo Exchange has infringed your rights, we kindly
request that you contact prior to lodging a complaint with the relevant
authorities so that we may attempt to resolve the dispute. Please contact
us at support@Galileo.exchange.
If you have an enquiry regarding our procedures surrounding personal
information, you can contact us at support@Galileo.exchange